Sales & Operations
Operations Associate
Keep bookings, scheduling and field teams running smoothly so every visit happens on time.
- Nepal
- Contract position
- Rs. 19,800 – 32,000 per month
- Apply by 29 January 2027
About the role
Behind every home visit is an operations team making sure the right professional arrives at the right address at the right time. Operations Associates keep that promise.
You will coordinate bookings, field teams and patients every day, and be the calm problem solver when plans change.
Key responsibilities
- Confirm bookings and schedule visits for nurses, phlebotomists, doctors and physiotherapists
- Coordinate field teams by phone and WhatsApp, including routes and timings
- Keep patients informed about arrival times, preparation and reports
- Track sample handovers, reports and follow-ups
- Resolve delays, reschedules and customer concerns quickly
- Maintain accurate records and daily operations reports
What we're looking for
- Organized, detail-oriented and calm under pressure
- Comfortable coordinating teams by phone and WhatsApp
- Good communication in Nepali and English
- Comfortable with spreadsheets and basic software
- Willing to work flexible hours when needed
Nice to have
- Experience in logistics, scheduling or healthcare operations
- Knowledge of Kathmandu Valley geography
- Experience with CRM or booking tools
Contract, pay and location
- Pay
- Rs. 19,800 – 32,000 per month
- Employment
- Contract position
- Applications close
- 29 January 2027
- Where you work
- Nepal · home-service visits to patients' homes
- Employment type: Contract position.
- Applications close on 29 January 2027.
- Pay is set per role and never below Nepal's minimum monthly wage of Rs. 19,800.
About Kafal Care
Kafal Care is Nepal's preventive healthcare platform that brings the clinic home. We deliver in-home blood tests, IV therapy, doctor-on-call visits, nursing, physiotherapy and psychotherapy, headquartered in Kathmandu and serving 30+ cities across Nepal.
How to apply
- 1Apply online with your CV (and a copy of your license for licensed roles)
- 2Book a 15-minute phone interview with our team
- 3In-person interview for shortlisted candidates
- 4Offer and onboarding