Privacy Policy
Effective Date: November 21, 2024 | Last Updated: June 14, 2025
1. Introduction
Welcome to Kafal Care™, a technology platform based in Kathmandu, Nepal, offering innovative in-home blood testing solutions. We are committed to protecting your personal data and ensuring transparency in how we collect, use, store, and share your information. This Privacy Policy explains our practices and your rights regarding the personal and health information you share with us.
By accessing our website, registering for services, or interacting with our AI health assistant (“Kafal Care AI Nurse”), you agree to the terms described in this Privacy Policy.
2. Information We Collect
We collect information to provide you with safe, accurate, and personalized healthcare services. Information collected includes:
a. Personal Identifiable Information (PII)
- Full name
- Email address
- Phone number
- Residential address
b. Health Information
- Symptoms and health concerns
- Medical history relevant to requested lab services
- Details of test orders and lab results
c. Technical and Usage Data
- IP address
- Device type and browser information
- Pages visited and interaction logs
d. AI Interaction Logs
- Conversations and queries with the Kafal Care AI Nurse
- Metadata such as timestamps and response patterns
3. How We Use Your Information
We use your data for the following purposes:
- To deliver and manage in-home blood testing services
- To coordinate with our partner laboratories and technicians
- To provide test updates, results, and customer support
- To improve our platform, AI tools, and user experience
- To comply with legal, regulatory, and insurance obligations
- To prevent fraud, misuse, or unauthorized access
4. Sharing of Information
Kafal Care™ does not sell your personal or health data. However, we may share your data with:
a. Partner Labs
To conduct the laboratory analysis and generate diagnostic reports.
b. Third-Party Technicians
Certified personnel who visit your home to collect samples.
c. Technology & Cloud Providers
Vetted service providers for hosting, data processing, and AI support (e.g., U.S.-based servers for AI Nurse services).
All partners and vendors are contractually bound to comply with confidentiality and data protection standards.
5. Use of Kafal Care AI Nurse
The Kafal Care AI Nurse is an AI-powered support tool designed to answer general health-related queries. While supervised, it does not replace professional medical advice. All interactions are securely stored on servers located in the United States.
Important Note: Please avoid sharing highly sensitive health information unless required for service coordination.
6. Data Security
We use industry-standard security practices including:
- Encryption (SSL/TLS) for data in transit
- Access controls and multi-factor authentication
- Regular security audits and system monitoring
While we take reasonable precautions, no digital system can guarantee 100% security. We encourage users to also practice good data hygiene.
7. Your Rights & Choices
Depending on your location and applicable law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information (with some legal exceptions)
- Withdraw consent at any time where applicable
- Request information on how your data is used
To exercise any of the above rights, contact us at: privacy@kafalcare.com
8. Cookies and Tracking
Our website may use cookies and similar technologies for performance monitoring, analytics, and service improvements. You can manage cookie preferences via your browser settings.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors without verified parental consent.
10. International Data Transfers
Your data may be processed in countries outside Nepal, including the United States, where our cloud and AI infrastructure is located. By using our services, you consent to such transfers in accordance with applicable privacy laws.
11. Updates to This Policy
We may revise this Privacy Policy periodically. Any changes will be reflected by the updated “Effective Date” above. Continued use of our services after such updates constitutes your acknowledgment and acceptance.
12. Contact Us
If you have any questions, feedback, or concerns regarding this Privacy Policy or our data practices, please reach out:
Kafal Care™
Kathmandu, Nepal
📧 Email: privacy@kafalcare.com
13. Governing Law
This Privacy Policy is governed by the laws of Nepal. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Kathmandu.